Hello,
First off, thanks for taking the time to read this message. My name is Justin Carrol and I own Perfect Home Services located in Lisle, IL. I am searching for a General Manager/Integrator to run the daily operations of my HVAC & plumbing company. I am looking for a skilled and experienced manager who wants an opportunity to work with a team that is focused on providing the best client experience while growing company culture, sales and profitability.
What I need:
- Proven track record in operations, with at least 3 years in management
- Ability to inspire and lead others to attain company goals
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communications
- Quick, sound decision-making abilities
- A strong understanding of sales processes
- Ability to create and maintain an accountable and engaged team
- Ability to build trust and demonstrate empathy
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Highly motivated, flexible and great attitude on life
- Ability to pass a background check and drug screening
- High school degree or equivalent
Things that would be nice to have:
- Experience working for a Nexstar, Airtime 500, Ben Franklin or Franchise company
- Experience working in the HVAC or plumbing industry
- Experience with EOS (from the book Traction)
- Good presentation and public speaking skills
- Bachelor degree or equivalent
- If you have any of these experiences/skills please notate that in your application
What you’ll be responsible for:
- Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch
- Set individual goals and KPIs for all staff positions with financial responsibilities
- Monitor staff performance to ensure that daily revenue and sold-hour goals are met
- Show employees how their individual contributions matter to the company’s success
- Communicate clearly, show recognition and build rapport with employees
- Monitor employee engagement levels and know how to promote a healthy work environment
- Train and advise staff members on how to win new referrals and gain repeat business
- Establish customer satisfaction metrics, evaluate performance and coach staff to success
- Build a plan for escalating customer complaints that results in quick, favorable resolutions
- Create annual budget, control expenses and meet or exceed plan
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s
- Conduct operations and P&L meetings with key managers to increase productivity levels
- Formalize a coaching and training platform that’s consistent, effective and measureable
- Shape company culture by living out agreed upon values, specifically ethics and integrity
I want to hire a general manager soon, so please don’t wait to apply. You don’t have anything to lose. Apply now so we can chat and see if there’s a good fit between us. I promise to keep our initial conversation short and to respect your time. I truly hope this is the last time you’ll ever have to apply for a job for the rest of your life.
Sincerely,
Justin Carrol
Owner: Perfect Home Services